PAYG - 5G Addon not available

[Firr]

PAYG Customer.

Device:

Samsung S20 FE 5G (Purchased from Three Store).

Device OS is up-to-date (Security Patch Level: 01-October-2022).

Issue:

I normally buy a 28 Day 5G addon as a service every month.

However, this month I have no Data addons available (the Data tab does not even appear within the services page).

I did some Googling and it suggests that I should ensure my device is up-to-date and has a 5G sim.
My device is up-to-date, and the fact that I've been buying the 5G addons for over a year would suggest that my sim is 5G capable.

I have checked my account via the My Three app and via web browser and the results are the same.

Have Three changed their 5G service availability, or is this currently a known issue?

Any help provided would be greatly appreciated.

Thanks & kind regards.

[Three_Shane1]

@Firr Hi there & welcome to the 3Community. I'll need to check on your account here to see if the add-on is showing for me. Can I get you to PM me your number along with your full name, address, & date of birth for the validation of your account? 

As you've only joined the 3Community yesterday you'll need to increase your rank to send PMs. You can increase your rank by commenting on posts, creating new posts, kudos or liking comments. Once you rank up you'll get a message to notify you & you'll need to log out & back into the Community & you'll be able to PM us directly.