Hi, I ordered a mobile modem in April and then upgraded to a wired connection. The wired connection was worse signal so I cancelled the plan and sent back the modem in May (within cooling off period). I have been charged for both connections since May and have contacted Three at least 15 times with no resolution. They initially said the case was raised for the wrong modem so couldnt track it, then amended it and apparently still cannot track it. As it was sent in May I no longer have the tracking ID. I was told to contact An Post who have told me to contact Three to raise a case. I was then asked to show proof of that in writing from An Post which I did, I was then told to go to An Post office and request them to track ID which they won't do. I am so sick of this issue and am now being contacted by the payment team as I simply cannot pay my current bill without this being resolved. I have been a customer of Three since they changed from O2 and really cannot wait to move provider.
