Hi Three Community and Three_Niall
I am joining this subject because I am absolutely disgusted with Three regarding Maritime Charges incurred in my bill and my husbands bill just received. €50 plus VAT charged to each of our numbers for "Maritime Roaming". We didn't search one item, send a text, send or receive a call when onboard our recent ferry trip to France. We got a text within an hour of departure saying we had used 80% of data. We assumed it was an error, We had NO idea how we could have used our large data package when we weren't going one iota on our phones. We genuinely thought it was a mistake. Then later on 100% used text arrived - again assumed it was a mistake. Not once in the the many many years we as a family have been with Three have we ever heard about 'Maritime Roaming Charges' from Three. Never had we seen an ad about Three charging us massively for Maritime Roaming Charges. Never have we heard or read a word of warning from Customer Care or by text from Three. Surely if you can detect that we are at sea then you should be able to send us a Warning Message.... that we are entering a different billing scenario when we are in European Waters?!!! It seems as others have said that this is an opportunist charge by Three. You are charging us for something we have no knowledge that we can incur. Perhaps Com Reg needs to slap Three on the knuckles for not properly informing your customers about your "Maritime Charges" via and advertising campaign in summer or via a text when we leave Irish Waters and enter into European Waters??!!! It just seem so unfair to face €100 in charges to Three without our knowledge. We travelled with others and they were not charged any such charges by their service providers. When I spoke to Customer Care I was told that there was nothing they could do about these charges and talked about it as if I should have known!! How? Three never told me of any such charge. You're quick enough to tell me things I don't want to know... about competitions, Three collabs with music concerts etc. Why not inform your customers immediately when they are at sea and give us proper advice on how you avoid your extra charges? So unfair. But on my account there are three customers and we will now vote with our feet and move to a different service provider. You have lost 3 customers today due to your unscrupulous Maritime Charges!! October will be our last month with you Three. Lesson learned do not give any customer loyalty to a company who do not look after and properly inform their longstanding good bill pay customers.
