Where to report network outage?

[Imbusy]

Where can I report network outage?, No signal since midnight in co mayo. Coverage checker is down........

[Three_Deborah · Accepted solution]

@Imbusy, thanks for reaching out to us here on the Community. Can you tell me how your signal is now ? Is this on your phone or router?

Shoutout to 3community: Is there any other Mayo member on here experiencing the same?

[Abigail_64202]

hallo lam staying at Castlebar Mayo and l am always having a network problem 

[Three_Niall]

Hey @Abigail_64202 , Welcome to the 3Community 🙂

If you are having difficulties with the network in your area you can contact our customer care team or our web messaging team here who will be able to assist you with troubleshooting and also viewing the masts in the area. I'd be happy to check this out here for you also, pop through to us here on PM along with your full name, number, address, Eircode and date of birth and we can also help you with this query. 

[Mary_04172]

Hello, 

There's no coverage here in Dunboyne on Sunday 25 Aug and we can't get through to anyone in Three, that's not great, I've a load of work to do for tomorrow.

[Three_Niall]

Hey @Mary_04172 thanks for posting the above, I have checked this here for you and I can see that the masts in the Dunboyne area are up and running. If you have a query outside of customer care hours out chat care agents are available here seven days a week from 7am to midnight and our Three Support Bot is available 24/7.