When you are using the My3 Account app, you can access the in-app messaging feature from either:
1: Your dashboard landing page: the "Message Us" button is located at the bottom of that screen.
2: Your apps main menu: Menu item entitled "Messaging".
Both of these links will direct you to the same Messaging Screen.
From this screen, you can send messages directly to Customer Care agents and start a conversation with them that allows you to respond to queries in your own time and at a pace that suits you.
Some of the key benefits of in-app messaging are:
1: Messaging allows you to get on with your day and receive updates as progress is being made.
2: You will receive alerts on your devices notification window when we reply back to you.
3: You can message us at any time even outside working hours and your query will be picked up when we are back online.
