Update - June 2020: If you are unable to log in to your My3 account, you may need to re-register for My3, due to a system upgrade. If re-registering, please follow the steps outlined here.
If you've been locked out of your My3 account, you will need to reset your password.
To reset your password, go to the My3 login page and click the 'Forgot password' link and follow the below steps:
Enter your mobile number or email address in the box provided and click Next.
A page will open with letters visible. Type the letters (separated by a space) into the field provided and click continue.
A code will be sent to your phone or email address.
Enter this code in the space highlighted on Three.ie. You will then be able to change your password and log in to your Three.ie account as normal.
Please note that your new password cannot be the same as your previous password. It also must have a minimum of 8 characters, contain one upper case letter, one number and one special character.
If you are a Broadband customer, you can also follow the steps above. If your username is your Broadband number, you can get the code in the Connection Manager or by putting your SIM into a Three phone.