Dear Three
Can you please let me know who I can email or PM about my Prepay account.
I've tried Live Chat, they always promise to fix the issue and then nothing happens.
Basically, I am on the plan called 3 Pay which I believe is now a 'legacy plan'.
I top up by €20 every 28 days (used to be 30) and my credit would always roll-over.
A few months ago, I started getting notifications that €20 Euro would be removed from my credit and this happens now every month.
This did not always happen and I did not change my plan at any time or make any such account changes.
Can you please clarify what is happening and /or arrange for my previously debited credit to be refunded to my account.
Many thanks.