@Paula4 Hello ๐Lets take a look at this for you. The current promotion is only for top-ups via My3, instant top-up or scheduled top-ups. I notice that you mention that you couldn't top up on the app at the time so tell me more about that, was this the first time you couldn't top-up on the app? Have you successfully topped up by this method previously? Let me know ๐
I am just after being stung by this. I went into the change plan and chose the โฌ10 plan. When I confirmed, it told me I need to top up by โฌ20 to activate it, which caught me by surprise as I thought the โฌ10 plan would just cost โฌ10 for October.
At this stage I thought maybe the plan just costs โฌ10 and the other โฌ10 goes into my account as credit, but when I topped up by โฌ20 by online banking, it gobbled the full โฌ20 to activate the plan. ๐ฎ
Anyway, after being tricked out of โฌ10, I will be leaving the Three network once the 28 day period lapses.
@Seรกn Good morning. I see why you were charged โฌ20. To avail of the current promotion, the top-up must be completed in My3, instant top-up or scheduled top-up. Top-ups through online banking are not included, that's why you were charged the full โฌ20 ๐ข