Hi, last month I accidentally topped up my phone balance twice. Instead of getting a refund, I’d like to use the extra balance to pay for this month’s bill. Can you apply it to my current payment?
Hi there @HAEMI_15588. Once a top up completes it's not refundable, but I'd be happy to see if there is anything I can do to help. Please pop me a PM with your name, number, full address and date of birth so I can review your account.
Thanks very much for sharing your details with me Haemi. I just need you to confirm when it was that you topped up twice and would you like me to activate your plan for you now if that's possible?
Unfortunately preset your plan to activate, but what I can do is leave a note on your account confirming that I have authorised your plan to be active when you contact . All you'll need to do is click here and let one of our messaging team know you are ready to activate your plan. I hope this is ok for you.
Hey @HAEMI_15588, I'd love to look into this for you, pop through to me here on PM along with your full name, mobile number, address and date of birth and I can check this here for you.
@Carl1 , thanks for advising HAEMI to delete the details.
