Accidentally Topped Up Twice

[Ya-yu_28030]

I am currently on a EUR20 plan. I had schedule the topped up and it should be automatically top up on 16th June. But on 14th June, my plan didn’t work and I have no internet and can’t do anything. So I have to top up by myself on 14th, and after, on 16th June ,I was be charge again. I already check my account, it was charged me twice. I would like a refund, thank you!

[Three_Stacey]

Hi there @Ya-yu_28030 welcome to 3Community 😊 I'd love to have a look at this for you. Firstly I'll need to have a check on your account so please pop me a PM with your details. 

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[Ya-yu_28030]

How can I PM you my details? The button didn’t work