I am trying to purchase a new phone from the website and when it comes to the option for keeping my own number, it says it can not be ported. I am already a three customer and want to l keep my own number. How can I get it to accept my number ?
@A_j Hello 👋 to help me understand what's happening here I've a few questions - are you on Prepay or Bill pay at the moment? Are you upgrading or starting a new account? Let me know and we'll go from there 😃
@A_j Ah ok, in that case, log into your My3 account and on your dashboard, under the image and name of your current phone, you'll see an Upgrade Device option. Select that and follow the steps to order your upgrade 😃 Let me know how you get on 👌
@A_j Delighted to hear that you placed the order successfully, enjoy your new phone when it arrives, I love getting a new phone 😃 Is everything else working ok for you on the app?
