Hi,
I’ve changed bank accounts and need to add a new debit card so that scheduled top-ups continue.
I’ve tried a couple of times in the My3 app but receive an error message saying my details haven’t been saved and I need to contact my bank.
I’ve spoken with my bank who say there’s no issues at their end and the problem is at your end (you’re not receiving Merchant code fully?).
I spoke with your 1913 agents at the start of July and they asked me to call back today so they could resolve this nearer to my existing scheduled top-up date.
I have just rung back, as requested, to be told that my problem can’t be resolved today 🤷♂️
Apparently this is a ‘known problem’ (your agent’s words) and is being investigated by your Technical Team (apparently along with a number of other customers affected by the same issue).
Disappointingly your agent was not able to provide me with a job card reference or a resolution date.
The debit card currently attached to my top-up schedule is with a bank who are imminently ceasing to trade in Ireland!
If this issue is not resolved I will be unable to top-up my account. I cannot have this happening and will not accept losing my account balance due to something that is not of my making.
Please help.
Thank you.
