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Can’t make calls and send sms

Marcia_37256
Novice

Can’t make calls and send sms

I have the three super surfer plan and can’t make calls or send text messages. When i consult my balance its says that i have 200 minutes left! The message that i heard when i m making a call is that i have no credits! Why this is happening?

1 REPLY 1
Three_Niall
3 Community Admin

Hey @Marcia_37256, thanks for posting here, when you are making these calls and texts to a standard mobile number or are these to premium numbers such as a competition that may require a charge to enter?