I have a bank account abroad and I have registered my Three number with them and I was able to receive verification texts from them until two weeks ago. Suddenly I stopped receiving verification texts from the bank and I can’t log in or do any online transactions. Can you please help ASAP? Thank you.
Hey @Kearns_Abroad thanks for posting here, firstly I would make sure that your bank allows for SMS to be sent to you from abroad. Is this happening with other services or just one bank from abroad?
It has been for all services. It actually started to work out of the blue but has stopped again today (currently trying to login to an account for a non-banking service and not receiving the text).
@Kearns_Abroad I'd love to help you get this resolved, pop through to us here on PM along with your full name, mobile number, address and date of birth and I can check the account here for you.
Hey @Catherine_77012 thanks for the comment are you currently abroad or in Ireland? If you are abroad and on Prepay you will need to check you have credit on your balance to receive these SMS.
@Catherine_77012 if the companies are contacting you from abroad I would recommend contacting them directly to report this and make sure they are able to send Verification SMS abroad.
I have already contacted the companies and they have said everything is alright on their side and they have been able to send the texts to people in Ireland on other networks. Is there any block on texts coming in from other countries to the three network?
