My current credit card has expired and despite multiple attempts via the website and over the phone I have been unable to register the details of my new one. The number is the same as the previous card I had registered, so all I should have needed to change were the expiry date & CVV number. Yet every time I tried, I was repeatedly informed that my address was "invalid". Don't know how this is possible given these were the details that were already registered and I didn't make any attempt to change them. So after countless attempts I realised it wasn't allowing my address because there's an apostrophe in it... ridiculous. I removed the apostrophe and it appeared to register the update to my card, but upon trying to top up I got the message saying it was unsuccessful.
I tried via the phone and - after numerous transfers and waits on hold - was advised to delete my existing card rather than trying to edit the details of my existing one, and register my card as a new one instead. I don't see why this was necessary considering every other time my cards expired I just updated them. But I did that anyway, and upon deleting the card I realised that there was no way to actually register a new card on its own - I have to register and then top up straight away. I don't need to top up, I just want the card assigned to my account so when I do need to use it, I can do so without any hassle. Regardless, I tried topping up by €10 and again was informed that it was unsuccessful.
I rang support again earlier, explained all of this and had them eventually add the card to my account manually. Was told it was successful and I could top up straight away if I wanted, but now several hours later there is still no card assigned to my account.
Out of all the companies/websites I have my card registered with, this is literally the only one that's given me this - or any - amount of trouble. I've been an 086 customer for 20 years and I'm genuinely considering switching networks because of this, extremely frustrating.
