Hi there @Denied welcome to 3Community,
I'd love to investigate this for you the first thing I'll need to do is have a look at your account. So please pop me a PM with your name, number, full address and date of birth.
As a new Community member, you must increase your rank to send PMs. You can increase your rank by commenting on posts, creating new posts, & kudos/liking comments. Once you rank up you'll get a message to notify you & you'll need to log out & back into the Community & you'll be able to PM us directly.
You can also call our care team on freephone 1913 to speak with an agent or click here to speak with our messaging team.
