Credit disappeared

[Leandro_S]

In March, I topped up €20 3 times because AIB app showed the failure message and at the end the transaction were completed. The credits went to my 3 account but disappeared at the end of the month.

[LauraH · Accepted solution]

@Leandro_S  Hi there 👋 I'm going to look into this for you. To confirm, the credits applied to your account initially and then disappeared? Hhhhmmmm I'm going to need access to your account to check this out. Pop me a PM with your mobile number, full name, address and date of birth and we'll go from there 👍