Unable to delete automatic top up

[irvm]

For weeks now, ever since I updated my account, I have not been able to remove automatic top up.

i always get the error message "Oops" and to contact support when I click on the link "Schedule Top Up'

pls fix urgently as this is always charging my ban

I don't need the top up right now.

[LauraH]

Hi @irvm 👋 I can look into this for you 💪 I've a few questions first - is this happening on the website and on the app? Have you tried incognito mode? And on different browsers? Let me know 👍

[irvm]

Hi @LauraH 

Thanks for the speedy reply. It's both from the app and on normal web browsers. I did try to workaround the issue by accessing via normal browser using my laptop.

I even tried using different browsers. So far tried it on Firefox, Chrome, and Safari; same issue (even in incognito mode)

Thanks!

[LauraH]

@irvm  thanks for doing those tests for me 👍 My next step is to look at your account here, send me a PM with your mobile number along with your fulll name, address and date of birth to get the ball rolling 😃