Hi, I accidentally did a double top up since the first time sent me back to add my card details. Is there any way to refund my card or have this credit available for next month in my 3 account?
Hi @Vivian_50787 welcome to 3Community 👋 I'd be happy to have a look into this for you. The first thing I'll need to do is have a look at your account so please pop me a PM with your name, number, full address and date of birth. Once I have these details I'll be able to review your account and decide on next steps.
Glad to see that you got everything sorted @Vivian_50787. don't forget to hit the Accept As Solution button, and if anyone else is experiencing similar, please let us know.
I had same issue.I paid twice on 25th of September I looked for solution in local 3 but they didn't help. I tried to send PMfrom here but I also can't right after I click"Send me a PM" it just seys I can't. Could you please help me?
Hey @Alux I have checked this for you and you should now have access to send us a PM so pop through to us here on PM with your details and I can look into this for you.
