Double top up

[Shogo_21004]

I topped up on August 9th. Today, on August 11th, when I went outside, I noticed that the signal was weak, so I thought that the top-up on August 9th might not have been successful and that my plan wasn’t activated. Therefore, I connected to Wi-Fi and topped up again. However, when I checked now, I found that the top-up on August 9th was indeed successful, and the money was deducted.

I would like to request that the top-up on August 11th be canceled and either refunded or applied to next month’s payment.

[Three_Stacey]

Hi @Shogo_21004 and welcome to 3Community. As the top up has successfully completed it cannot be refunded. If you'd like me to have a look at the top ups and see if there is anything that I can do please pop me a PM with your name, number, full address and date of birth.