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Expired Credit

Jerry_01424
Novice
Novice
‎12-01-2022 04:28 PM
‎12-01-2022 04:28 PM

Expired Credit

Hi there.

I went to check my balance today and it was at 0.01 - down from 30.26 -and is listed as a credit adjustment on August 14th.  My last use of the account was on august 13 - when I sent a single text message. 

 

My credit and number aren't supposed to expire unless I don't use it for six months, so I am careful to always do so (it is a secondary number).  

 

Can anyone look into this?

 

Thanks,

Jerry

 

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3 REPLIES 3
Three_Deborah
3 Mod Retired
‎13-01-2022 04:28 PM
‎13-01-2022 04:28 PM

@Jerry_01424, Hi there, you you happen to remember when was the last time you topped-up? Let me know and we'll go from there.

 


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Jerry_01424
Novice
Novice
In response to Three_Deborah
‎19-01-2022 03:19 PM
‎19-01-2022 03:19 PM

Hi. Thanks for getting back to me. It has been a while - October 2015 I believe.  But again, was under the impression that credit wouldn't expire if the phone has a charged activity every six months.  Thanks again!

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Three_Deborah
3 Mod Retired
In response to Jerry_01424
‎20-01-2022 11:55 AM
‎20-01-2022 11:55 AM

@Jerry_01424 , sorry about the delay in getting back to you Jerry. So the idea behind the charged activity and or top-up is so that your number is deactivated and sent to be recycled. I'm also getting the feeling that you have one of our legacy plans from way back in the day. If so, the Ts&Cs around credit expiry dates for legacy plans were updated in December 2020 >  https://notifications.three.ie/EECC/prepay/2

 

At the time, we sent a SMS notification to legacy customers and of course, updated our website with this info too. From what I understand you switch your phone on from time to time and SMS will only stay "sending" for a few days and if not delivered will disappear from the system. These notifications are sent to "active" accounts with the understanding the number is maintained by the At the time, we sent a SMS notification to legacy customers and of course, updated our website with this info too. From what I understand you switch your phone on from time to time and SMS will only stay "sending" for a few days and if not delivered will disappear from the system. These notifications are sent to "active" accounts with the understanding the number is in use by our customer . It's possible that you missed the SMS at the time or had forgotten about it. Maybe going forward, keep in mind to top-up every few months?


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