FAILED SCHEDULED AUTOMATIC TOP UP

[ELENA]

I had set up my automatic top up but this month didn't go ahead even the 20 euros are pending on my bank account since 29 th april

Due to this I ran out of 80 euros balance and unable to do any call and internet 

Customer service imposible to be contacted

Anyone had the same issue here?

Rgds

[Three_Deborah]

@ELENA Thanks for reaching out here. Has your pending transaction changed to completed as of yet? When it's completed, it's one of the indications that it came through to us. Can you send me a PM, because I want to look at your account from this side. I'll need your full name, number, address, and date of birth please 👌

[ELENA]

Hello,

I have still problems, my balance is 0

[ELENA]

Pm sent

Rgds

[Three_Deborah]

@ELENA thanks a million, we'll get back to you PM as soon as possible 👍