Is it time to give up on 3???
After a series of manual top up issues over the past 2 years:
- My3 either unavailable to top up manually when my prepay plan expired,
- or the too often received 'Ooops' when I My3 was available, sometimes for days
- or, most recently, topping up a friends dormant account because somehow My3 Manual Top-up now defaults to topping up a friend!
I decided, reluctantly, to set up a scheduled top-up.
This was due to process on 17th December, and on 16th December I received text reassuring me that my scheduled top-up would process on 17th.
Whilst browsing on my phone 17th morning I received a text at telling me my balance was low - immediate alarm bells.
So I stopped my Mobile Broadband and tried to access My3 through another device. But My3 was down (again).
Then, 30 mins later I received a text telling me my scheduled top-up was not possible to process pleased visit My3 to Top-up......which was still not available.
Indeed it did not become available again for 3 more hours where I had the pleasure of seeing my credit wiped again......
So, what to do now?
My3 is unreliable and poorly designed. Scheduled Top-up hit and miss........I have no guarantees that my next Scheduled top-up will process and any credit will be wiped out.
Peter, previously a happy Three customer.
