How do I get invoices for online top-ups?

[saramena]

I know I should be able to find them in MY3, but no luck so far. Can anyone point me in the right direction? Thank you

[Valeria_og]

Hi Deborah,

I've being using online top up for a year now, and I haven't received any email or receipt from my top ups and I need the latest one. It was made today. How can I get it? Thanks!

[Three_Shane1]

@Valeria_og Hi there, have you been topping up via your My3 account or through the instant top-up section here?

If you've been topping up via your My3 account you'll see a record of the top-up via your My3 (this would be the only version of a receipt for the My3 top-ups).

If you've been topping up through the link I gave above then an email confirmation of the top-up will be provided to your email address, make sure to check your spam/junk folder in case it gets sent there. 

[JamesWilson]

Hi there 

I am also reviving this thread 

I also have received no email receipts 

Can you provide for the past 12 months please 

Kind regards 

James 

[Three_Shane1]

@JamesWilson Hi James & welcome to the 3Community. That's odd you should have gotten an email to confirm each top-up. Not to worry though I can request the receipts for you. 

Can I get you to PM me your full name, number, address, & date of birth to validate your account?

You'll need to increase your rank to send PMs. You can increase your rank by commenting on posts, creating new posts, & kudos/liking comments. Once you rank up you'll get a message to notify you & you'll need to log out & back into the Community & you'll be able to PM us directly.

[JamesWilson]

Hi Shane Its not letting me DM you 

[Three_Shane1]

@JamesWilson Yes, you'll need to rank up before you can PM me. Check out some of our other posts and leave a comment or a like on them to help increase your rank.

[JamesWilson]

Hi Shane - how many likes/comments do I need to do. That's a bit vague ?

[Three_Shane1]

I can see your rank has changed now & you have PM'd me. I'll get back to you there as soon as possible.

[JamesWilson]

Shane - why are you not replying to my DM's ? 
I have requested another full suite of receipts as you advised me too 

[Three_Stacey]

Hi @JamesWilson I apologise for any inconvenience caused but Shane no longer works with us here on 3Community.

But I'd be happy to help you, please pop me a PM with your name, number, full address and date of birth and let me know how I can help you.