Hi I am having issues regarding my pre pay account and topping up.
I recently got a new bank card and went to top up today via phone, I went to enter my new card details and I was told an error had occurred. I checked my card details and tried again, still wouldn't work, I tried a different card of mine and still had the same issue. All these cards are in date and details correct.
I attempted to use the my3 website to top up and I could not add a new card.
Whenever I try to manage my cards, it always comes back to the same page:
"Register Payment details "
Even if I register all my details, it tries to make me top up but my only options of payment are my old cancelled debit cards.
When I click on Manage Payments, I get taken back to the same page with no option to register or delete payment details.
This is very frustrating. Some help would be appreciated.
