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I checked in my three and my email address in details is all lowercase
try to manually type in your info into the website/app i found autocomplete wouldnt let me in
I cannot access my3 acount - it has been like this for about a month. i reported it to three who reported it to their IT but still it has not been resolved. Currently, it appears to let me in but then says "Oops! What you are looking could not be found".
Recently, I rang Three to change my place to the Prepay 30 plan and subsequently topped up by €30 on 5 or 6th May. I was told that the plan covers calls to mobile and landlines in Ireland but unlike the prepay 20 account, you don't keep your credit. This was not a problem as it covers landlines and mobiles and I generally don't ring internationally.
However, today I was disconnected from a call because my credit was low but this was an incorrect action as my plan, according to the Three agent, covers both landlines and mobiles. By the way, when i moved to the new plan, I was credited with €10 but that seems to be gone as well.
I decided to ring 1913, the number I rang to change my plan but I cannot get through because my balance is low. I also noted that chat on the Three website appears to be disabled.
Michael