@Addarragbkd_13261 Hi there, I know yesterday some of our customers were experiencing issues with the top-up service, this has been resolved. Have you been able to successfully top-up? If you are still experiencing issues please PM us with your name, number, full address, and date of birth so that we can investigate this for you.
@Addarragbkd_13261 Hi there, the difficulties you experienced topping up have been investigated and I'm happy to say resolved 😊 going forward you should be able to top up using your card.
@Addarragbkd_13261 Hi there, thanks for getting back to us. I'll need to take a closer look at your account & your top-ups to see why the card isn't working for you. Can I get you to PM me your number along with your address, name, & date of birth for the validation of your account?
@Addarragbkd_13261 I've edited your recent post Darragh as it contains your personal information. I've located the details of your last top-up done on Friday. Can you leave this with me for the moment while I get in contact with our Prepay team to help get this sorted for you?
@Addarragbkd_13261 Just got an update from the team to advise they've made a change on your prepay profile. When you next top-up if any errors or issues show can you contact us here so we can investigate before you have a friend try to top you up.
