Hi team,
I believe there used to be a notification text sent out when credit was approaching the 180 day expiry limit. I last see I received one in October for instance.
My plan allows me to top up by 20 euro a month, keep 20 euro credit, and have almost all my call/data/text usage covered by the allowances. As such I expect to build up a credit balance, which is in danger of expiring over time if I do not put it to use.
Two questions:
- Does the text alert for upcoming expiry of credit still exist?
- Is there somewhere in my account that I can see credit that has expired unused?
My suspicion is that the text notifications have been discontinued and I have allowed some credit expire without me using it. My usage outside my plan allowances continues to be minimal, but my credit has stayed at a similar level for the past several months. I observe a pattern of starting balance X, top up by 20 to get to X+20 each month, but then at the next month top up the starting balance is back to close to X suggesting some has expired in the mean time).
Thanks,
Stephen
