Online top-up unavailable?

[billbond4]

is online top-up unavailable?

im getting this error

Oops..

We’re currently experiencing some unexpected problems

Please come back to the site a bit later on or visit Help and Support for assistance.

[LauraH]

@billbond4 Hi there 👋 I've checked this page 👉 click here and all seems ok. I'm guessing you're logged into My3 when topping up and seeing this message? Let me know 👍

[billbond4]

yeah i see the message when im logged in.

I used your link to topup.

Thanks !!

[LauraH]

@billbond4 Thanks for letting me know that worked for you, I'd hate to see you without credit! If you notice the message above in My3 today let me know 👍

[billbond4]

Still seen that issue today

[LauraH]

@billbond4 Ok, will you pop me a PM with the phone number you're logged in with along with the full name, address and date of birth? With your permission, I'd like to pop these details over to our tech team so they can begin an investigation.