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Plan never activated when topped up

Topup2
Novice

Plan never activated when topped up

I topped my phone up by 20e in one go yesterday and my plan never activated.

Instead it used up all my credit.

Now I'll have to top up again to have connection even tho I got a text saying my top up was complete

 

1 REPLY 1
Three_Niall
3 Community Admin

Hey @Topup2, We are aware that some Three prepay customers experienced issues with call, SMS, and data services on Sunday. The issue has now been fully resolved, and we apologize for any inconvenience this may have caused. If you're still unable to use services as normal, please restart your device, and your service should resume. We can confirm that no customer will lose credit due to this issue, and Three is working to ensure that any impacted customers are credited appropriately in the coming days.