Prepay multi line an account

[Add_09022]

Hi I have two prepay numbers on one account. I couldn't move to eir because I couldn't port my number. How to how to release one of the numbers

[Three_Deborah]

@Add_09022 sorry to hear that you are leaving! Can you tell me why you couldn't move that number to Eir. There's no reason that we'd stop you from porting. Have you been in contact with the other provider and given your details for the post? If so, they take it from there and will be able to advise you why the port failed - if that is the case. Usual reasons would be, incorrect address, line status mismatch ( single or multii)

[Julie_]

Hi I’m having this very same problem for over a couple of weeks now. You were unable to change my account from multi prepay to single prepay so that I could port my number to eir. They keep getting an error message saying ‘multi line mismatch’ 

please help

[Three_Derv]

Hi @Julie_ can you PM with your mobile number, address and date of birth and I can get this checked out for you. Dearbhaile

[Julie_]

Hi I’m afraid I didn’t have the pm option. Kept getting the error message- You do not have sufficient privileges for this resource or its parent to perform this action.

[Three_Derv]

As you're new to the Community you'll need to increase your rank to send PMs. You can increase your rank by commenting on posts, creating new posts, & kudos/liking comments. Once you rank up you'll get a message to notify you & you'll need to log out & back into the Community & you'll be able to PM us directly.