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SMS error code 28

MiniSpike_666
Investigator

SMS error code 28

SMS won't send, in order to get debit card activated, and I get an error code 28 pop up. It works for my mum, who got a new debit card to authorise from the same company, so I know the service number works.

3 REPLIES 3
Three_Stacey
3 Community Admin

Hi @MiniSpike_666 👋 welcome to 3Community.

 

I'd love to help you with this I just need a bit more info. Please let me know what number is it you're trying to text, do you have difficulties sending texts to any other number?

 

Let me know and I'll start investigating this for you.

 

57887, and no I've had no trouble messaging other numbers and never encountered this error before. My mom messaged this number no problem. 

Thanks for sharing the info @MiniSpike_666. I'd like to take a look at your account to make sure that everything in the background is right. Please pop me a PM with your name, number, full address and date of birth. 

 

Also, can you let me know what make and model phone you use and when was the last time that you tried to send a text to 57887? If it was not in the last 24 hours please try again so that we have a recent example for our technical team to review if needed.