I top up monthly by €20 a month through the Three+ app and usually receive a 20% bonus credit of €4 applied, with a text notifying me of it coming almost immediately after the text that notifies me that my plan has been activated.
For the past 2 top up cycles, I have topped up through the Three+ rewards app as usual but my bonus credit has not been applied. I have contacted Three support by phone but the person insisted I am not topping up through Three+ Rewards. I absolutely am, I’ve been doing it successfully for several years. There is only one thing that I have done differently in the past 2 months, where I usually use Apple Pay as the payment method, I have instead chosen to use the new Pay By Bank option. I now believe that Three have mistakenly implemented the new Pay By Bank payment method option on the Three+ rewards top up portal, so that it is not recognized as a transaction that is eligible for bonus credit.
How can I go about being credited the missing bonus reward and getting the Pay By Bank option fixed so that this no longer happens?
