Top up

[KateMc]

Hi I have just topped up my child’s pre pay phone . It’s in my name and I topped up it’s first time using the mi 3 app from my phone logging into my account and it shows their number. However no credit has been applied yet I recieved a messege in app saying it was successful . It’s first time I have had to top up and I wasn’t required to enter a phone number as doing it directly from the mi 3
Account in question I assumed it would be automatical . I also scheduled a top up every 28 days but this is showing as due tomorrow

[LauraH]

@KateMc  Hi there 👋 Have you checked the credit balance since you posted? Let me know if the credit has applied and we'll go from there 👌

[KateMc]

Nothing showed up I ended up buying a voucher and topping up that way

[LauraH]

@KateMc  thanks for getting back to me. Pop me a PM with the mobile number, full name, address and date of birth and I'll take a look at the account for you 👍