Topup cleared a week early

[Add_2850]

This morning I was unable to do anything online so I checked my credit and it was displaying at 0.0 euro, I got WiFi and topped up, I then got the message stating I had my 20 euro credit. This would not actually allow me internet access, I was then asked if I had not just topped up, I checked and I had topped up on the 28th of March, therefore my credit should have still been active for another week. 

 

 

[SH93]

I've had the exact same issue this morning, I have 9 days left on my plan and my detailed usage showed a €15 data charge for last night even though I'm well within the fair use of the unlimited data and my plan should not have expired yet. 

[Fitz1]

I’m having the same problem, topped up 28th of February and this morning suddenly being told my plan has expired although it should last for 28 days. 

[Three_Niall]

Hey @Add_2850, @SH93 and @Fitz1, We are aware that some Three prepay customers experienced issues with call, SMS, and data services on Sunday. The issue has now been fully resolved, and we apologize for any inconvenience this may have caused. If you're still unable to use services as normal, please restart your device, and your service should resume. We can confirm that no customer will lose credit due to this issue, and Three is working to ensure that any impacted customers are credited appropriately in the coming days.