Unable to Top-Up online.

[LordLiverpool]

When I try to Top-Up online I keep getting this error message:

"Oops.. We're currently experiencing some unexpected problems"

[see image attached]

Does anyone know when this will be fixed?

Thanks in advance!

[LordLiverpool]

Same issue again today.

[LauraH]

@LordLiverpool Hello there, that's not what we like to see! Tell me, are all other pages on My3 working ok for you? Have you used My3 to top-up previously? Let me know 👍

[LordLiverpool]

Hey, @LauraH thanks for replying.

All the other pages are working fine.

No, I've never used the top-up system before.

I downloaded the My3 App, logged in and was also unable to top-up using that.

Same error message:

[LauraH]

@LordLiverpool Is it possible to test your login on the desktop site to see if you receive that message there too?

[LordLiverpool]

Hi, @LauraH I get the same error message on the desktop website as on the mobile app. Thanks.

[LauraH]

@LordLiverpool I've tested a few accounts here and I'm not seeing that message so it may be due to how your account is set up. Pop me a PM with your phone number, full name, address and date of birth so I can access your account and take a look 👍

[LordLiverpool]

Hey @LauraH 

Sure I will send you a PM next, thanks very much.

BTW I felt compelled to report another bug with your website.

Sometimes when I log in I am greeted by a white screen.

and a different URL of:

https://www.three.ie/oam/server/auth_cred_submit

[see image attached]

I don't know if this is related or not to my other issue.

Cheers

[LauraH]

@LordLiverpool Thanks very much for letting me know and for sending the PM, I've popped back to you over there 👍

[LordLiverpool]

Thank you.