Unable to login to app after switch to prepay

[Chris_59693]

Hello all, 

I switched from bill pay to pre pay and can no longer access my three app and receive the following error on the website

No Active Customer or Subscriptions were found.

The app does show me this message on login

Continue registering

To finish registering,  link your mobile or broadband number to your My3 account. 

Login

Hitting login just loops back to the initial login landing page in the app. 

Any help is greatly appreciated, 

Chris

[Three_Stacey]

Hi @Chris_59693 and welcome to 3Community.

I'd be happy to help you with this 😊 I'll need to look at your account so please pop me a PM with your name, number, full address and date of birth. 

[Chris_59693]

Pm sent, thank you Stacy

[Three_Stacey]

Thanks @Chris_59693 I've got your details now. Once I've had a look I'll respond to you here.