Your number is Inactive

[Alan_75857]

Hi

I got an email and text message today saying my number is inactive. Also, an offer (20 euro bnus credit) if i reactivate. When I moved to 3 prepay, I was told that my account would need 20 euro top up once every 6 months. I moved to 3 at end of June. I don't use this number to make calls, as I have a work SIM, but I need to keep it active to answer personal calls etc. Why is my number now flagged as Inactive? It shouldnt go Inactive until end of December.

[Three_Niall · Accepted solution]

Thats strange @Alan_75857, I'd love to look into this for you. Pop me a PM with your name, number, full address and date of birth, and I'll have a look and see whats going on. 

[Alan_75857 · Accepted solution]

PM sent

[Add_78719]

I get the same SMS and my number shouldn't be deactivated as I sent some text last month only and I have credit on the account.

[Three_Niall]

Hey @Add_78719 thank for posting here, if you would like us to check the account pop through to us here on PM along with your full name, mobile number, address and date of birth and can check the account for you.