the money just disappeared

[Taynah_pigolli]

So, I've tried to keep the money in the balance so I wouldn't have problem with forgetting to top up and losing my access to the Internet. I put the €20 about three days before the expiry date, but the money simply disappeared and my plan wasn't renovated. I had to pay another 20 euros and it wasn't the first time this happened. I've lost about almost 100 euros because of this in the last four months! This is crazy, where did my money go?

[Three_Niall]

Hey @Taynah_pigolli, Welcome to the 3Community 🙂

I'd love to look into this for you but I am going to need to confirm some details from you before I can check the account. Pop through to me here on PM along with your name, address, date of birth and mobile number so I can get the account and check this further.

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