20E top up x3?

[Zoe_34516]

Hi there,logged in to mythree trying to top up my son’s pre pay this morning, the 1st and 2nd time kept saying “sorry, your payment did not go through.” Tried the instant top up the 3rd time and it finally went through but check my online banking and it said Pending 20euro top up 3 times!!!! Can you please check it out for me. Thank you. Zoe

* Edited by Mod

[Three_Stacey]

Hi @Zoe_34516 thanks for reaching out to us here on 3Community. As you can see I edited your post, just removing the mobile number as it's always best not to publish personal info publicly. 

If the transactions are showing as pending this means that the top ups have not been completed and the funds will drop back into your account after 5 - 7 working days depending on your bank. 

If after the 7 working days, the funds have not dropped back into your account please let me know I'd be happy to take a look.