Top up

[Zoe_34516]

Hi there, trying to top up my son’s credit yesterday twice, one with Apple pay ( declined) then try the card, popped up saying unsuccessful payment or something but checked the bank there is €20 pending. Waited for 5minutes, no msg regards top up credit. So my daughter topped it up through instance top up with her card and received credit within minute. But now I checked the bank, €20 taken from my account. Could you please rectify that please.Thank you.

[Three_Niall]

Hey @Zoe_34516 , I'd love to look into this further for you. When a top-up has failed this may appear as taken and then you may see this also credited back to your account. If you would like me to look into this further pop through to us here on PM along with the number, your full name, mobile number, address and date of birth and I can check this here for you.