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Balance not rolling over. €20 being removed every month.


Balance not rolling over. €20 being removed every month.

Hi all

Can anyone tell me why / when Three started to remove €20 from PrePay plans every month?

It used to be a case that you would top up by €20 Euro and this would roll over. But now €20 is being deducted from my balance every month.

This was despite not altering a plan/account at all.


3 Community Manager

@eladnova Hi there, our new suite of plans deduct the top-up straight away to activate the new allowances. the €20 plan is called 3 Prepay 20. Can you check your My3 and see if you are on this plan? 


If your plan is 3 Prepay, which is now a legacy plan and no longer available to new customers or when you change plan, then your €20 top-up carries over but there are t/c's for when your credit expires. Also, credit can be depleted quickly if your plan expires, as data is €1.01 per MB.


Let me know.