cancel
Showing results for 
Search instead for 
Did you mean: 

Balance still being reported as zero when it's clearly not

SOLVED

Balance still being reported as zero when it's clearly not

I raised this issue with you before (thread here), and was ultimately told it was just a glitch.

 

However, it's still happening. Almost every time after my BeFree Internet plan expires, my credit is suddenly reported as zero a day or two later, I get a text telling me so, and all subsequent balance enquiries tell me I have zero credit until I top up again.

 

However, I know it's not actually zero, because my €2 day pass is activated every day until I top up again, and I can use all services as normal. And when I do top up, any previous remaining balance is still there.

 

Is there any chance of this being fixed, and until it is, how can I find out what my balance *actually* is?

1 ACCEPTED SOLUTION

Best Answer
3 Community Manager

Re: Balance still being reported as zero when it's clearly n

@scottishwildcat Hi there, can you tell me how often this has happened since you last contacted us?

I know there were works carried out on our top-up system in the last couple of weeks and some customers received a text advising of a zero balance in error. This has been corrected. 

There are a few ways to check your balance; you can view your account balance via My3 App , dial 1745 to see it on screen, or 1744 to hear it.

5 REPLIES 5
3 Community Manager

Re: Balance still being reported as zero when it's clearly n

@scottishwildcat Hi there, can you tell me how often this has happened since you last contacted us?

I know there were works carried out on our top-up system in the last couple of weeks and some customers received a text advising of a zero balance in error. This has been corrected. 

There are a few ways to check your balance; you can view your account balance via My3 App , dial 1745 to see it on screen, or 1744 to hear it.

Re: Balance still being reported as zero when it's clearly n

It's definitely happened the last twice that my BeFree credit has expired. It's happened at least once more before that, though I can't remember dates off-hand.

The app always tells me my balance is zero when his happens too, so that doesn't really help.

After dialling 1745, all methods are now reporting a balance of €8.75, so that seems to have cleared it up at least. Thanks!
3 Community Manager

Re: Balance still being reported as zero when it's clearly n

@scottishwildcat Let's investigate this ZERO balance for you. I'm sure it is an inconvenience to get these when your balance is not ZERO.  Can you PM me your details; full name, address and date of birth? 

Highlighted

Re: Balance still being reported as zero when it's clearly n

PM sent, thanks.
3 Community Manager

Re: Balance still being reported as zero when it's clearly n

@scottishwildcat No bother. I'll come back to you in PM when I have an update 👍