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Can't make a purchase with my available credit

Can't make a purchase with my available credit

I'm a loyal Pre-Pay customer of Three with 2 plans. Recently I had to get a replacement SIM, which is from Three. My old one was from O2, which stopped working, but my number I kept from Vodafone. I have a problem now online to make a purchase via my available credit, which I used to do several times before. It keeps saying that my Vodafone account is not active and to contact Vodafone. Please can you help.

Also my previous SIM I was able to lock, but not this replacement SIM.

4 REPLIES
Anonymous
Not applicable

Re: Can't make a purchase with my available credit

Hi @chrissy_wizzy 👋 Are you experiencing this via Play Store? You can request a sim lock from the security settings on your phone 👍 Mairéad  

Re: Can't make a purchase with my available credit

No this is a purchase I make through Innogames, within Forge of Empire.

3 Moderator

Re: Can't make a purchase with my available credit

Hii there, can you PM us the number you're having an issue with, your name, address and DOB also? I'll check this out. 

Re: Can't make a purchase with my available credit

Thank you in Advance