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Cannot Activate new SIM

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Cannot Activate new SIM

Hello, I've recently upgraded to a new phone which requires a nano-SIM, so I went to a 3 Store and picked up a new replacement SIM. Unfortunately, I'm having a hard time activating it.

I tried entering new details and I recieved an email to tell me that "the SIM type does not support this type of request". I registered an account and then entered my details during activation only to be told that "the information you provided us with does not match what we have on our system".

My SIM is an old O2 SIM - this might have something to do with it. Any suggestions are appreciated. Thank you for your time.

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Best Answer
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3 Moderator

Re: Cannot Activate new SIM

Hi AF1293 πŸ‘‹ Welcome to the community! The new Three SIMs ICCID starts with 8935305 and the O2 ones start with 8935302. If you pop me a PM with the mobile number I can have a look and see which one you need πŸ˜Š Conor

1 REPLY
Highlighted
3 Moderator

Re: Cannot Activate new SIM

Hi AF1293 πŸ‘‹ Welcome to the community! The new Three SIMs ICCID starts with 8935305 and the O2 ones start with 8935302. If you pop me a PM with the mobile number I can have a look and see which one you need πŸ˜Š Conor