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Credit disappeared

07686331
Investigator

Credit disappeared

All my credit has disappeared over last day, during which time I had an addon. I have data usage limits set phone to ensure I do not run out of data and have to pay excessive charges. When checking my data events in the app there's only events for 24 hour periods when usually there's an event for every time I use the data. None of this adds up considering I had an addon. This is getting to be the last straw as I've contacted this forum with issues for 3rd time since May.
1 REPLY 1
Three_Shane1
3 Mod Retired

@07686331 Hi There, the best way to monitor your data usage is to use the My3 usage dashboard. Setting a data limit on your phone doesn't guarantee that you won't go over the usage limit & be charged. The data events on your My3 account should be displayed as sessions in the day. If they're not showing like that for you can I get you to PM me your number along with your full name, address, & date of birth & I'll check on your usage.