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Locked out from my account

hughmac
Scout

Locked out from my account

I bought a new phone today on the website and once paid for i had to re-register my account. Ever since I have done this I can't access the account. Any assistance on the matter would be appreciated, also there was no confirmation email after the purchase of the phone?

1 REPLY 1
Three_Deborah
3 Community Admin

@hughmac Hello there 👋 Have you received a confirmation email yet? Is this new phone an upgrade or a brand new account? Let me know, please 😊