12-05-2020
03:52 PM
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12-05-2020
03:52 PM
PlayStore purchase charged twice
Hi,
I checked my balance online on My Account, and I tried purchased something in the Google PlayStore of €21.99, it was declined the first time, then I tried again and it worked.
After that I checked again my balance online, and I was charged €43.98. I checked on my PlayStore purchase history and I can only see 1 purchase of €21.99. Why I was charged twice?
Thanks for your help!
1 REPLY 1
13-05-2020
12:16 PM
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13-05-2020
12:16 PM
@ElaineA Hi there, let;s take a look at this. Can you send me a PM with your full name, number, address, and date of birth? Will you also include the time of the purchase and the name of the item? Thanks