Problems accessing My3 account
Hi. I recently moved from bill pay to prepay and as soon as it happened I was denied access to My3 account. When I log in, a blank page comes up with an error message saying the following:
@full Hi there, we'd like to look at this for you. From what you are saying here, it seems you're using browsers to log in to your My3 account. Is the same thing happening on the App? Have you tried to "register" as opposed to "log in"? Your number is now Prepay and a different account, so you'd need to register from scratch. If you've done this, it might be a case that your Bill Pay My3 profile needs to be fully deactivated before you can re-register on My3 as Prepay. Let me know. Thanks
@Three_Deborah Hi. Thanks for your reply. It looks like I cannot re-regisiter my account as an error shows up saying my phone number is already registered. When logging the app (using iOS on iPhone XS) won't let me pass the login screen either saying "We are sorry, the My3 App is unavailable for this account."
This is what I get when I try to re-register:
@full Seem we need to check your previous profile and make sure it's fully de-registered. Can you send me a PM with your full name, number, address, and date of birth?