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Roaming voicemail charge when in ireland

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Roaming voicemail charge when in ireland

I've was charged .35c for roaming voicemail

Number dialed is recorded as 171 40 on 8th of october 7.45 am

Duration 1 minute

I definitely wasnt travelling 

Will pm my details

 

Also having trouble applying data add on since website updates... 5€ recurring not doing anything when I try apply it

Have credit and is over a month since last data addon used

3 REPLIES 3
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3 Community Manager

Re: Roaming voicemail charge when in ireland

thanks for that Jerry, I can see the charge for 17140. On this side here it's showing as national not roaming. Did you call voicemail on that date? 

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Re: Roaming voicemail charge when in ireland

I made the voicemail call but I thought voice mail was free for three essential plan. On my dashboard it shows as international with a .35c charge

https://www.three.ie/web/legal/older-terms-and-pricing/Consumer_Price_Guide.xlsx
3 Community Manager

Re: Roaming voicemail charge when in ireland

Thanks for reminding me 😊 What I'm going to do is reach out to our tech team to have this investigated for you. Can you send me a screenshot in PM of your dashboard where it shows the charge and the "international" description?